Privacy Policy

1. Introduction

ug338 ("we," "our," "us," or "the Company") operates the online betting and gaming platform accessible at https://ug338.cam. This Privacy Policy explains, in clear and accessible terms, how ug338 collects, uses, stores, shares, and protects the personal information you provide — or that we automatically gather — when you access or use any ug338 service.

By creating an account with ug338, visiting our website, or otherwise using the ug338 platform in any capacity, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the ug338 platform immediately and contact our support team to request account closure.

2. Definitions

The following defined terms apply throughout this Privacy Policy:

• "Platform" — the ug338 website, any mobile-optimized version thereof, and all associated services available at https://ug338.cam.
• "Personal Data" — any information that identifies, or could reasonably identify, a natural person, including but not limited to full legal name, national identity number (NIK), bank account details, email address, mobile phone number, residential address, and IP address.
• "Processing" — any operation or set of operations performed on Personal Data, whether automated or manual, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "User," "you," or "Player" — any individual who accesses or uses the ug338 Platform for any purpose, including registered account holders and casual visitors.
• "Third Party" — any natural or legal person, public authority, agency, or body other than the User and ug338, including payment processors, technology vendors, and regulatory authorities.

3. Eligibility and Scope

The ug338 platform is designed for adult players residing in Indonesia. To register an account and use any ug338 service, you must be a resident of Indonesia and at least 21 years of age. By submitting Personal Data to ug338, you represent and warrant that you satisfy these eligibility criteria and that all information you provide is accurate, current, and complete.

4. Information We Collect

ug338 gathers Personal Data through several channels: information you actively provide when registering or interacting with us, and data we collect automatically as you navigate the platform.

4.1 Account Registration Data

When you create a ug338 account, we collect your full legal name, date of birth, email address, mobile phone number, and the residential address you choose to register under. This information is required to open and maintain your account in accordance with ug338's verification standards.

4.2 Identity Verification (KYC) Data

To fulfil internationally recognized anti-money-laundering (AML) and Know Your Customer (KYC) obligations, ug338 may request a copy of your government-issued identity document (KTP or equivalent), a current selfie photograph, and proof of your residential address. This information is used exclusively for identity verification and fraud prevention and is handled with the strictest confidentiality.

4.3 Financial Transaction Data

When you make a deposit or request a withdrawal, ug338 collects the bank account details or e-wallet identifiers needed to execute that transaction. We support local Indonesian banking channels — including BCA, BRI, BNI, Mandiri, CIMB Niaga, and OCBC NISP — as well as popular e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR). ug338 does not store full ATM card numbers, internet-banking passwords, or payment-app PINs.

4.4 Usage and Technical Data

As you navigate the ug338 platform, we automatically collect technical information including your IP address, browser type and version, operating system, device identifiers, session timestamps, pages visited, search queries entered, and in-game interaction logs. This data helps ug338 optimize platform performance, detect suspicious activity, and improve the overall experience for every player.

4.5 Customer Communications

When you contact the ug338 support team by email or live chat, we retain records of your correspondence, including timestamps, message content, and any attachments or screenshots you voluntarily share. These records are used to resolve disputes and improve service quality.

5. How We Use Your Information

ug338 uses the Personal Data we collect for the following legitimate purposes:

• Creating, maintaining, and securing your ug338 account.
• Processing deposits and withdrawals in Indonesian Rupiah (IDR) through your chosen local bank or e-wallet.
• Verifying your identity in accordance with internationally recognized KYC and AML obligations.
• Detecting, investigating, and preventing fraudulent transactions, money laundering, underage gambling, and other prohibited conduct on the ug338 platform.
• Providing accurate and responsive customer support.
• Sending transactional notifications such as deposit confirmations, withdrawal receipts, and security alerts relevant to your ug338 account.
• With your consent, sending promotional communications about ug338 bonuses, special events, and new game releases. You may withdraw consent and opt out of marketing messages at any time by contacting support.
• Analyzing aggregated, anonymized usage data to improve the functionality, content offering, and security architecture of the ug338 platform.
• Complying with applicable international laws, court orders, and regulatory requirements to which ug338 is subject.

6. Data Sharing and Disclosure

ug338 does not sell, rent, or trade your Personal Data to any Third Party for their own commercial or marketing purposes. We may, however, share Personal Data with the following categories of recipients where necessary to operate our services or fulfill legal obligations:

• Payment and banking partners — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja, and other licensed processors engaged to execute financial transactions on your behalf.
• Identity verification service providers — specialist KYC vendors engaged to assist with document verification and automated fraud screening.
• Technology and infrastructure providers — hosting, cloud computing, security analytics, and platform-maintenance vendors that support the ug338 platform under strict data-processing agreements.
• Legal and regulatory authorities — government bodies, law-enforcement agencies, or courts when ug338 is legally obligated to disclose information, or when disclosure is necessary to protect the rights, safety, or property of ug338, its players, or the public.

All third-party service providers are contractually required to maintain adequate data security standards, to process your Personal Data only as directed by ug338, and for no other purpose.

7. Data Retention

ug338 retains your Personal Data for as long as your account remains active, and for a minimum of five (5) years following account closure to satisfy applicable AML record-keeping obligations. Usage logs, technical data, and customer communications are generally retained for up to two (2) years from the date of collection, unless a longer retention period is required by law or a legitimate business need.

When the applicable retention period expires, Personal Data is either securely and permanently deleted or rendered irreversibly anonymous in accordance with ug338's internal data disposal procedures.

8. Security Measures

ug338 is committed to protecting your Personal Data through a combination of technical and organizational safeguards:

• 256-bit SSL/TLS encryption for all data in transit between your browser and ug338 servers.
• Encrypted storage for sensitive data fields — including identity documents and financial account references — when held at rest.
• Role-based access controls that restrict access to Personal Data strictly to personnel who require it to perform their duties.
• Regular security audits and penetration testing conducted by qualified third-party specialists on a scheduled basis.
• Incident response procedures to contain, investigate, and remediate any confirmed or suspected data breach in a timely manner, including notifying affected users where required.

While ug338 applies best-practice security standards, no platform can guarantee complete protection against every possible threat. We strongly encourage you to choose a strong, unique password for your ug338 account and to keep your login credentials strictly confidential.

9. Cookies and Tracking Technologies

The ug338 platform uses session cookies, persistent cookies, and similar browser-based tracking mechanisms. These serve the following functions:

• Authentication cookies — keeping you securely logged in to your ug338 session.
• Preference cookies — remembering your display, notification, and gameplay settings.
• Analytics cookies — gathering anonymized, aggregate navigation data to help ug338 improve content layout and platform performance.
• Security cookies — identifying and blocking unauthorized access attempts, session hijacking, and bot activity.

You may configure your browser to refuse all cookies or to prompt you before accepting them. Be aware that disabling certain cookies — particularly authentication cookies — may prevent you from logging in or maintaining an active session on the ug338 platform.

10. Your Data Rights

Subject to applicable international data-protection principles, ug338 recognizes and supports the following rights with respect to your Personal Data:

• Right of Access — to request a copy of the Personal Data ug338 holds about you and information on how it is processed.
• Right of Rectification — to request correction of any inaccurate or incomplete Personal Data held by ug338.
• Right to Erasure — to request deletion of your Personal Data, subject to any overriding legal retention obligations ug338 must satisfy.
• Right to Restriction — to request that ug338 limits the processing of your Personal Data in specified circumstances, such as while the accuracy of the data is being disputed.
• Right to Object — to object to Processing carried out on the basis of ug338's legitimate interests, including direct marketing.
• Right to Data Portability — to receive a copy of your Personal Data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact the ug338 data privacy team using the contact details provided in Section 15 of this Privacy Policy. ug338 will acknowledge your request within two (2) business days (WIB) and provide a substantive response within thirty (30) calendar days.

11. Children and Minors

The ug338 platform is strictly intended for adults aged 21 and over. We do not knowingly collect, store, or process Personal Data from any person under the age of 21. If a parent or guardian has reason to believe that a minor has registered on the ug338 platform or submitted Personal Data without authorization, they sho ould contact us immediately at the address listed in Section 15. ug338 will investigate the matter promptly and, if confirmed, delete all associated data and close the account without delay.

12. Links to Third-Party Content

The ug338 platform does not include outbound links to third-party websites. All navigation and content links on ug338.cam remain within the ug338 domain. In the event that future platform updates introduce any third-party integration, this Privacy Policy will be updated accordingly, and users will be notified prior to the change taking effect.

13. International Data Transfers

ug338 operates servers and infrastructure across multiple jurisdictions. By using the ug338 platform, you acknowledge that your Personal Data may be transferred to, stored in, or processed in a jurisdiction outside Indonesia. In all such cases, ug338 ensures that appropriate contractual safeguards — consistent with internationally recognized data-transfer standards — are in place to protect your data at the same level as described in this Privacy Policy.

14. Changes to This Privacy Policy

ug338 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an on-platform notification. Your continued use of the ug338 platform following any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how your Personal Data is protected.

15. Contact Information

For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your Personal Data by ug338, please reach out to our support team:

• Platform: ug338 — https://ug338.cam
• Email (plain text — not a link): [email protected]
• Support hours: Daily, 08:00 – 24:00 WIB (Western Indonesia Time, UTC+7)

All privacy-related correspondence is handled in strict confidence by the ug338 compliance and data-privacy team. We commit to acknowledging every valid inquiry within two business days of receipt.